Siti Casino Terms & Conditions – Malaysia Platform Usage Policy

Welcome to Siti Casino, an online casino platform operated and governed to meet the needs of Malaysian players. This document contains the Terms & Conditions ("Terms") governing all aspects of your use of the platform, services, games, and promotions offered by Siti Casino.

These Terms constitute an agreement between you as the user ("Member", "you") and Siti Casino ("we", "the platform"). These Terms take effect from the date you complete account registration on the platform Siti Casino. Continued use of the platform following any amendments to these terms constitutes acceptance of the updated terms.

To register and use the services Siti Casino, you must meet all of the following eligibility requirements without exception:

• Minimum age of 18: You must be at least 18 years of age at the time of registration. Siti Casino will conduct age verification and reserves the right to request identity documents as proof of age at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under applicable law.
• No duplicate accounts: Each individual is permitted to hold only one (1) account at Siti Casino. Owning more than one account is a serious violation that may result in the closure of all associated accounts and forfeiture of any remaining balances.
• Accurate information: All information you provide during registration and throughout your use of the platform must be accurate, complete, and up to date.
• Non-staff: Siti Casino staff, immediate family members, and business partners are not eligible to register or play on this platform.

Account registration Siti Casino is free and open to all individuals who meet the eligibility requirements above. The registration process requires the following information:

• Full name as per MyKad or passport
• An active Malaysian phone number capable of receiving SMS
• A valid and active email address
• Date of birth (for age verification)
• A strong password (minimum 8 characters, combining letters and numbers)

You are solely responsible for maintaining the confidentiality of your account password Siti Casino yours. Siti Casino will not be held liable for any losses arising from unauthorised use of your account due to failure to keep your password confidential.

For identity verification purposes (KYC — Know Your Customer), Siti Casino reserves the right to request verification documents including a copy of your MyKad, passport, bank statement, or other relevant documents. First-time withdrawals and withdrawals exceeding certain thresholds will require completion of the full KYC process.

Siti Casino accepts deposits via approved Malaysian payment methods only. All supported payment methods are:

All deposits must be made using a payment method registered in the same member's name. Siti Casino does not accept deposits from third parties. Deposits received from unrecognised sources may be returned and the relevant account may be closed.

• Siti Casino does not charge any processing fees for deposits made via the listed payment methods.
• Daily, weekly, or monthly deposit limits can be set by members through the Responsible Gambling settings.
• Siti Casino reserves the right to request proof of the source of funds for deposits exceeding a certain amount.
• Deposited funds do not accrue interest and may not be transferred to any third-party account.

Members Siti Casino are entitled to withdraw their account balance, subject to the following conditions being fully met:

• Identity verification (KYC): The KYC process must be fully completed before your first withdrawal can be processed.
• Minimum withdrawal: The minimum withdrawal amount is RM50 for all payment methods.
• Same method: Withdrawals will be processed via the same payment method used for the most recent deposit, where technically possible.
• Bonus wagering requirements: Any active bonus with an outstanding wagering requirement must be fulfilled before a withdrawal involving those bonus funds can be processed.
• Daily withdrawal limit: Daily withdrawal limits are based on a member's VIP tier — ranging from RM10,000 (Bronze) to unlimited (Diamond).

Siti Casino Withdrawals are processed within 15 to 30 minutes for members who have completed KYC. First-time withdrawals may take up to 24 hours for security purposes. Platinum VIP members and above enjoy instant withdrawal processing.

All bonuses and promotions offered by Siti Casino subject to the specific terms and conditions stated alongside each offer. General terms applicable to all bonuses are:

• One bonus at a time: Only one bonus may be active at a time unless otherwise stated.
• Wagering requirement: Most deposit bonuses carry a wagering requirement (e.g. 10x, 15x) that must be met before bonus funds can be converted to withdrawable cash. The wagering requirement for each promotion is stated in its individual terms.
• Expiry date: Unused bonuses that are not utilised within the specified period (typically 7–30 days) will expire automatically.
• Bonus abuse restrictions: Siti Casino strictly prohibits the strategic use of bonuses to exploit the system — including placing bets on opposing sides to meet wagering requirements. Accounts suspected of bonus abuse may be closed and winnings voided.
• VIP cashback with no wagering requirements: The weekly cashback under the Siti Casino VIP programme carries no wagering requirements and can be withdrawn directly.

VIP Rewards Programme Siti Casino which comprises 6 tiers (Bronze, Silver, Gold, Platinum, Elite, Diamond) is based on cumulative deposits within the current calendar month. Full VIP programme terms can be found on the VIP Rewards page.

All games available on the platform Siti Casino — including slots, Live Casino (baccarat, blackjack, roulette, sic bo), table games, and poker — use an independently audited and certified RNG (Random Number Generator) system. Every game outcome is entirely random and cannot be influenced by any party.

• Members are responsible for understanding the rules of each game before playing. A free demo mode is available for most slots and table games.
• Any technical disruption during gameplay caused by a Siti Casino server failure will be resolved based on the state of the game at the point of interruption.
• Game results that have been recorded in the system are final and may not be disputed unless there is clear evidence of a technical error.
• Siti Casino reserves the right to void any rounds or hands affected by a clear technical error, and will return the original stake to the member's account.
• The use of bots, automated assistance software, or any tool that provides an unfair advantage is strictly prohibited and may result in immediate account closure.

Sports Betting section Siti Casino covers a wide range of sports including football (Malaysia Super League, EPL, La Liga), cricket (IPL, T20 World Cup), badminton (BWF World Tour), e-sports (Mobile Legends, DOTA 2), and more. Sport-specific betting terms are:

• Result verification: Official results are sourced from recognised sporting authorities. For postponed matches, Siti Casino follows standard industry policy — bets are generally voided if the match is not completed within 24 hours of the original scheduled time.
• Market restrictions: Siti Casino reserves the right to limit or decline bets on certain markets without giving reasons, particularly for high-risk matches or bets of unusual value.
• In-play betting: In-play/live betting is subject to price delays caused by video or data feed latency. Siti Casino is not liable for betting outcomes affected by such time discrepancies.
• Match manipulation: If there is evidence that a match has been manipulated, Siti Casino reserves the right to void all bets related to that match and refund the stake amounts to members' accounts.
• Betting limits: Maximum stakes per sports bet vary by market and the member's VIP tier. Limits are subject to change without notice.

Siti Casino is fully committed to responsible gaming and treats it as a core responsibility, not merely a compliance obligation. We provide the following tools to help members manage their gambling activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately when lowered and require 72 hours to increase.
• Loss Limit: Set the maximum amount you are willing to lose within a given period. Once the limit is reached, the system will automatically block any new bets.
• Betting Limits: Set a maximum limit for each individual bet.
• Game Break: Take a break from playing for 24 hours, 7 days, or 30 days. During an active break, you will not be able to access the gaming section of the platform.
• Self-Exclusion: Members who feel they are unable to control their gambling may request a long-term self-exclusion (6 months, 1 year, or permanent) through Siti Casino customer support.

If you or someone you know is struggling with a gambling problem, please reach out to our support team Siti Casino or refer to the Responsible Gaming us for available support resources in Malaysia.

Siti Casino reserves the right to suspend or close a member's account in the following situations without prior notice:

• Violation of any part of these Terms & Conditions
• Submission of false information or identity fraud during registration
• Holding more than one account
• Use of bots, automated software, or other unfair methods
• Suspected activity related to money laundering or terrorism financing
• Systematic abuse of the bonus system
• Abusive, threatening, or inappropriate behaviour towards Siti Casino staff
• Active self-exclusion request

Members may also close their own account at any time by contacting customer support Siti Casino. Prior to closure, all active wagering requirements must be fulfilled, and any valid account balance will be returned in accordance with standard withdrawal procedures.

Platform Siti Casino is provided "as is" and we make no guarantee that the platform will be free from interruptions, errors, or technical faults at all times. We will endeavour to maintain maximum platform availability but cannot guarantee 100% uninterrupted uptime.

• Siti Casino is not liable for any losses arising from technical disruptions, internet failures on the member's end, or circumstances beyond our control (force majeure).
• Siti Casino is not liable for any betting decisions made based on inaccurate or incomplete information provided by the member themselves.
• Siti Casino's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 12 months preceding the claim.

Siti Casino reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect 7 days after being published on the platform, except where required by regulatory or legal obligations, in which case they may take effect immediately.

Members will be notified of material amendments via:

• In-platform notification upon next login
• Email to the member's registered address
• Notice printed at the top of the Terms & Conditions page

Continued use of the platform Siti Casino after the amendment's effective date will be considered acceptance of the updated terms. If you disagree with the changes, you are entitled to close your account before the effective date.